Delete your Dassah Assist account

Last updated: 14 October 2026 · Applies to the Dassah Assist Android app (com.dassahassist.app)

You can delete your account and everything stored with it at any time. There are two ways: inside the app, which happens immediately, or by email if you no longer have the app installed.

In the app

Open Dassah Assist.
Go to Settings → Cloud Backup.
Choose Delete account and confirm.

The deletion runs on Dassah Assist's server, which removes the cloud side, and the app then clears everything held on the phone. When it finishes, the app returns to its welcome screen as though it had just been installed.

By email — if you no longer have the app

Write to dassah.assist@gmail.com from the email address you signed in with, with Delete my account as the subject. Sending from the same address is how the request is verified — nothing else is asked for, and you should never send personal documents.

Requests are completed within 30 days. You will get a reply confirming when it is done.

What is removed

On Dassah Assist's servers:

Your sign-in account
Your encrypted journal entries, and the encrypted photos in them
Your reminders, medication details and schedules
The wrapped key that unlocks your encrypted backup
Your trial and entitlement record
The monthly counters that track your AI usage

The server checks that each of those is actually gone before it removes the sign-in account, and reports a failure rather than a success if anything remains.

On your phone, the app then clears your journal, the photos it saved locally, your reminders and planner tasks, and your settings.

This cannot be undone. Your journal is encrypted with a key that is only ever stored wrapped by your password and recovery code, neither of which Dassah Assist holds. Deleting the account destroys that wrapped key, and your password and recovery code stop working because there is nothing left for them to open. Nobody can restore the entries afterwards — not you, and not the developer. Save anything you want to keep before you delete.

Removing the backup without deleting the account

These are two different things, and it is worth knowing which you want.

Turning Cloud Backup off stops new entries being uploaded. It does not remove what is already in the cloud, and it does not touch the journal on your phone.

Delete backup permanently, in the journal backup screen, removes every backed-up entry, every backed-up photo and the encrypted key from the cloud. The journal on your phone is left alone, and your account stays. This is also verified rather than assumed: it re-checks and tells you if anything could not be removed.

What is kept

Nothing you wrote is kept. One thing remains, and it contains none of your content:

Technical logs. Each request to the AI service records a request number, your account identifier, which feature was used, the app version, whether it succeeded, and how many tokens it cost. What you asked and what came back are deliberately not written to the logs. These are held by Google Cloud Logging under its default retention period of 30 days.

Dassah Assist never receives or stores payment details. If you subscribe through Google Play, that transaction record belongs to Google and is kept under Google's own terms, not by Dassah Assist.

Uninstalling is not the same as deleting

Removing the app from your phone deletes what is stored on the phone, but leaves your account and anything backed up to the cloud. To remove those, use one of the two routes above.

Questions

dassah.assist@gmail.com